Account Specialist (Based in Shanghai)
About this role
Job Description:
Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e-commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees.
Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem.
Learn more at: https://global.rakuten.com/corp/
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
As an Account Specialist (based in Shanghai), you will play a pivotal role in supporting our Account Managers to deliver exceptional service to Rakuten Advertising’s affiliate clients. You will be responsible for providing operational and marketing support that directly influences client retention, program performance, and overall satisfaction. By leveraging internal resources and data-driven insights, you will ensure our clients receive best-in-class service to meet their strategic business objectives.
Responsibilities:
Client Operations & Support
Daily Communication: Act as a point of contact for clients via email, managing operational requests and inquiries to ensure we meet and exceed revenue targets.
Relationship Management: Attend and facilitate scheduled client calls and check-ins, ensuring clear communication and consistent follow-up.
Account Servicing: Support Account Managers in the day-to-day execution of affiliate tasks, utilizing internal tools and resources to drive results across your dedicated portfolio.
Performance & Satisfaction
Relationship Building: Cultivate and maintain strong, trust-based relationships with clients to ensure the highest levels of satisfaction and long-term partnership success.
Proactive Contribution: Continuously identify opportunities to enhance account performance and provide value-add support to the wider Account Management team.
Requirements:
Language Skills: Professional fluency in both English and Mandarin as you will be working closely with stakeholders based overseas.
Skills: Strong analytical mindset, excellent written and verbal communication skills, and a proactive approach to problem-solving.
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