Account Manager, Ticket Sales & Service

The Opportunity

The Ottawa Senators are seeking an energetic, partner-focused professional to join us as an Account Manager, Ticket Sales & Service. This is an excellent opportunity to join an NHL franchise in a client facing position which will allow the candidate to become fully engaged in the business of a major league sports team.     

The Account Manager with Capital Sports & Entertainment is an outbound account manager responsible for generating revenue through the sale of all ticketing and premium products (suites, season ticket packages and group sales) within the guidelines and standards determined by VP Ticket Sales & Service. 

Number of vacancies: 2

Key Responsibilities 

• Represent the Ottawa Senators in a professional manner within the Gatineau and surrounding business communities.
• Responsible for the sale of season ticket packages, premium hospitality, and group/suite outings.
• Initiate high volume of outbound phone activity, establish working relationships, and drive prospecting through:
  • Local businesses and associations
  • Former season seat and suite clients
  • Current customers (upgrade sales & referrals)
  • Your professional network within the Ottawa-Gatineau community.
• Record all activity and sales pipeline details in the CRM system
• Provide fans and customers with outstanding service in a timely and efficient manner.
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members.
• Game night responsibilities include client hosting, networking, and attending sales kiosks to direct client inquiries.
• Participate and contribute to weekly sales team meetings and training sessions.
• Other duties as assigned by the VP Ticket Sales & Service.

Qualifications & Experience

• Minimum two years of experience in an outbound prospecting and lead generation role
• Proven track record of exceeding revenue targets on an annual basis
• Ability to cross-functionally train across product line and business units.
• Experience in leading client diagnostic meetings and delivering client proposals to drive revenue.
• Driven by results and excelling in a competitive environment while also contributing to a team-based atmosphere.
• Excellent communication and presentation skills (written and oral)
• Strong work ethic and a desire to build a career in professional sports
• Able and willing to work extended hours (nights, weekends, and holidays)
• Bilingualism is an asset (English & French)
• Valid driver’s license and access to your own transportation
• Knowledge of Sales Force, MS Office, LinkedIn, and other forms of digital media considered an asset.
• Knowledge and a contact base within the Ottawa-Gatineau business community is considered an asset.
  

Who We Are

The Ottawa Senators Hockey Club is a National Hockey League (NHL) team representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.  

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.  

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.   

Active social committee, which hosts multiple large-scale events throughout the year.   

This role falls within a base salary range of $39,500.00 - $60,500.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.    

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.  

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.  

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.  

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.  

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.