Account Manager Retail Portugal

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts...

Job Description

Glovo is looking for a talented and ambitious Strategy & Account Manager for its fastest growing vertical - Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?

THE JOURNEY

• Accountable for enhancing operational performance metrics (such as orders, users and revenue) and streamlining operations for a designated group of Top Partners in Retail.

• Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.

• Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.

• Build and maintain relationships with Glovo’s Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)

• Get feedback from our partners and translate it into product, marketing and operations improvement

• Serve as a representative of Glovo's mission, brand values, and product offerings.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• 2-3 years proven experience in high-performance analytical roles such as - consulting, startups or business operations.

• Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.

• Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.

• Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.

• Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.

• Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.

• Willingness to dive deep into complex issues and persevere through challenges.

• Experience in managing processes at scale and adept at project management.

• Proficiency in English and native fluency in Portuguese.

• An empathetic, inclusive and curious attitude

Additional Information

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Private health insurance to keep you at your peak.

• 🍔 Monthly Glovo credit to satisfy your cravings!

• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!