Account Manager - Madrid

About Us

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.

Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi.

About the Role

We’re looking for a true startup Operations person. Operations make our merchants thrive. From the first meeting to the go-live to working and growing together - this person will own this process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others.

Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it.

What You’ll Do:

Our Operations happen on a restaurant floor, in a lively neighbourhood, at a busy bar - we operate in the city:

• Run restaurant onboarding: train, connect and implement together with the restaurant team

• Problem-solve for our merchants on the ground while running live operations

• Support restaurants after the go live and make sure that Tebi adds value to their business long-term

• Find opportunities for improvement in our process, materials and systems

• Continue investing in our relationship with our merchants to make sure they are happy with our product and growing as a business

• Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations

What You'll Need:

• You are a creative problem solver who enjoys interacting with hospitality businesses

• You are empathetic towards our merchants and curious about their business

• You can juggle multiple things at once and bring structure

• Curious about the product, want to be an expert in Tebi system and can apply your knowledge

• Good communication - you are great at proactive contact and managing expectations

• Being comfortable with high-pace environments: both the hospitality flow and the startup day-to-day

• Interest in data, process improvement and automation

• Flexibility in working hours that fit our merchants’ needs and ensuring a healthy balance

• At least 2-4 years of experience in hospitality, early startup operations, fast-paced account management or customer operations

• You are comfortable working in both English and Spanish

People who succeed at Tebi are independent, curious and passionate about hospitality. If this speaks to you we can be the right fit. You can check our full recipe here: https://www.tebi.com/gb/careers.

Benefits

• Start-up equity

• Flexible time off

• Team events

• Competitive salary

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.

How we use AI at Tebi

We use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.

At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improve but doesn’t make the last call. If there's a smarter way to do something, we want to find it.