Account Manager Liaison

Company Description

Lumina Agency INC is a growing organization committed to maintaining efficient, organized, and reliable operations. We believe that strong teams are built through collaboration, consistency, and opportunities for professional growth.

Job Description

As an Account Manager Liaison, you will serve as an important connection between our clients and internal teams. You will help ensure that client needs are understood, communication remains consistent, and account-related activities are handled efficiently and professionally.

The ideal candidate is personable, organized, proactive, and comfortable managing multiple priorities while maintaining a high standard of client service. This role offers the opportunity to strengthen valuable business skills while developing into greater responsibilities within the company.

Responsibilities

• Build and maintain positive, professional relationships with clients.
• Serve as a primary point of communication for assigned accounts.
• Coordinate with internal departments to support client needs and expectations.
• Provide timely updates and follow up on account requests, projects, and priorities.
• Assist with client onboarding and ongoing account support.
• Identify opportunities to improve the overall client experience.
• Maintain accurate and organized account information.
• Help resolve client questions and concerns in a professional and solutions-oriented manner.
• Support account retention and long-term relationship development.
• Participate in team meetings, training, and professional development initiatives.
• Contribute to departmental goals and overall company growth.

Qualifications

• Strong verbal and written communication skills.
• Professional and confident interpersonal abilities.
• Excellent organizational and time-management skills.
• Ability to manage multiple responsibilities and priorities effectively.
• Strong attention to detail and follow-through.
• Client-focused and solutions-oriented mindset.
• Ability to collaborate effectively within a team environment.
• Comfortable learning new processes, systems, and account management tools.
• Strong problem-solving and decision-making abilities.
• Motivated to learn, develop new skills, and grow professionally.

Additional Information

• Competitive Salary: $49,000 – $53,000 annually.
• Full-time employment with a stable and growing organization.
• Opportunities for professional growth and career advancement.
• Training and ongoing skill development.
• Supportive and collaborative team environment.
• Opportunity to develop valuable account management, communication, leadership, and client relations skills.
• Exposure to different areas of business operations and client management.
• Performance-based opportunities for increased responsibility.
• Clear opportunities to build a long-term career within Lumina Agency INC