Account Manager - Higher Education (US, Remote)
academian· Account Management
About this role
Role Overview
We are seeking an experienced Account Manager to manage and grow strategic client relationships across Academian’s customer base. The Account Manager will serve as a key client-facing leader, responsible for managing enterprise relationships, overseeing consulting and technology service engagements, ensuring client satisfaction, and identifying opportunities for account growth and expansion.
The ideal candidate will have strong experience working with enterprise clients and will be comfortable engaging with senior stakeholders while partnering closely with Sales, Delivery, Product, and Technology teams.
This role requires a combination of strategic account management, client relationship management, consultative selling, technology services expertise, and delivery oversight.
Key Responsibilities
- Manage and grow relationships with Higher Education and EdTech clients.
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
- Own SOW-based consulting and technology delivery engagements from initiation through execution.
- Support the delivery of client-focused solutions and strategic initiatives.
- Monitor account performance, adoption metrics, and client satisfaction.
- Manage escalations, proactively resolve issues, and ensure service excellence.
- Identify opportunities for account growth, retention, and strategic partnerships.
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
- Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
- Monitor market developments and the competitive landscape.
- Provide market insights and recommendations to leadership.
Required Skills & Experience
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery, or related functions.
- Relevant experience working across diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
- Strong stakeholder management and consultative engagement skills.
- Proven experience managing enterprise accounts and complex client engagements.
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies, such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions, as well as digital learning ecosystems.
Additional Information
- This is a fully remote position.
- Travel of up to 25% may be required based on client and business needs.
- Candidates must be authorized to work in the United States.
Education
- Bachelor’s degree in Technology, Business, Education, Marketing, Communications, or a related field.
Frequently Asked Questions
Is the salary disclosed for the Account Manager - Higher Education (US, Remote) position at academian?
The salary for this Account Manager - Higher Education (US, Remote) role at academian is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager - Higher Education (US, Remote) job at academian remote?
Yes, this Account Manager - Higher Education (US, Remote) position at academian is remote, with team members based in Chandler, AZ, United States, Remote, AN, India. You can work from home or anywhere in the supported regions.
Is the Account Manager - Higher Education (US, Remote) role at academian full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Account Manager - Higher Education (US, Remote) role in the Account Management department at academian.
Which team or department does the Account Manager - Higher Education (US, Remote) at academian belong to?
This Account Manager - Higher Education (US, Remote) position is part of the Account Management department at academian. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager - Higher Education (US, Remote) position at academian?
Click the "Apply Now" button on this page. You will be redirected to academian's official application portal hosted on keka where you can submit your application directly.
When was the Account Manager - Higher Education (US, Remote) job at academian posted?
This Account Manager - Higher Education (US, Remote) position at academian was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager - Higher Education (US, Remote)
academian
You'll be redirected to academian's official application page on keka.