Account Manager - Customer Retention & Upselling | Remote

Pavago
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🌍 Remote📍 Honduras📍 Remote

About this role

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

  • Manage a portfolio of existing customer accounts
  • Conduct regular account reviews and customer check-ins
  • Build relationships with key stakeholders
  • Identify renewal risks and proactively resolve concerns
  • Identify upsell and cross-sell opportunities
  • Recommend additional products or services based on customer needs
  • Coordinate internally to resolve customer issues
  • Maintain accurate account notes, opportunities, and forecasts in the CRM
  • Achieve retention and expansion revenue targets

Requirements

  • 2+ years of account management, customer success, or sales experience
  • Strong customer relationship-building skills
  • Commercial mindset with experience identifying expansion opportunities
  • Strong communication and problem-solving ability
  • Experience working with CRM systems
  • Comfortable managing multiple customer accounts simultaneously
  • Results-driven and comfortable working against retention and revenue KPIs

What Success Looks Like

  • Strong customer retention and renewal rates
  • Consistent upsell and cross-sell revenue
  • Healthy, engaged customer relationships
  • Early identification of at-risk accounts
  • Accurate CRM and account forecasting
  • Consistent achievement of expansion targets

Interview Process

  1. Initial Screening Call
  2. Spark Hire Video Interview
  3. Recruiter Interview
  4. Client Interview
  5. Offer & Onboarding

Apply Now

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.

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Frequently Asked Questions

Is the salary disclosed for the Account Manager - Customer Retention & Upselling | Remote position at Pavago?
The salary for this Account Manager - Customer Retention & Upselling | Remote role at Pavago is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager - Customer Retention & Upselling | Remote job at Pavago remote?
Yes, this Account Manager - Customer Retention & Upselling | Remote position at Pavago is remote, with team members based in Honduras, Remote. You can work from home or anywhere in the supported regions.
How do I apply for the Account Manager - Customer Retention & Upselling | Remote position at Pavago?
Click the "Apply Now" button on this page. You will be redirected to Pavago's official application portal hosted on workable where you can submit your application directly.
When was the Account Manager - Customer Retention & Upselling | Remote job at Pavago posted?
This Account Manager - Customer Retention & Upselling | Remote position at Pavago was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager - Customer Retention & Upselling | Remote
Pavago
Apply for this role ↗

You'll be redirected to Pavago's official application page on workable.