Account Manager - Business Information

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

Responsible for the retention and development of ongoing relationships between Coface and its key clients in order to:
- Secure the existing business with the clients and grow the accounts by penetrating more volume from the key clients
- Play a key role between the key clients and internal cross functions to provide high standard service to the clients.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service
problems as indicated by clients or partners;
• Attracts potential customers by answering product and service questions and suggesting information about other products and services;
• Be in contact with clients and partners on product or service problems by clarifying the customer’s complaint, and providing the best solution to solve the problem, following up to ensure resolution;
• Timely resolution of customer grievances in Turnaround time indicated in contracts;
• Coordinate with Legal / Compliance departments in resolution of regulator complaints;
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents;
• Follow up with clients on actual usage of reports and discuss potential increase of new reports;
• Prepare presentations, Graphs and analytical reports as required;
• Be responsible for negotiations with clients on renewal of contracts and pricing;
• Responsible for derogation request if required on products, contracts and pricing.

TECHNICAL:

• Demonstrates proactive attitude with client Focus

• Demonstrate ability to complete task accurately and on time with minimum supervision. 

• Demonstrates teamwork both with function and across functions to achieve the overall company goals
       
• Able to understand the problem and effectively communicate the solution to the commercials/customers 
                                                                    
• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients  

• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.

• Strong interpersonal skills and able to work well with all levels across the region

• Provide input to ensure ongoing improvements and developments of existing workflows for the  commercial team

Qualifications

• Beneficial to have certificate or degree in Finance / Management or related disciplines.
• Information or data background

• Experience in Financial/ Business Information industry
• Min 5 years Client services or Account management background

Additional Information

• Flexible working model after the 6th month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care