Account Manager

About the role

The Account Manager is responsible for complete ownership of the client experience. They are always focused on delivering client satisfaction while maintaining positivity and professionalism under pressure. This job can require long hours and weekend work during peak season. This individual must have a deep understanding of all travel services offered and be able to effectively negotiate and communicate with clients, vendors, sales, and operations alike, ensuring timely, accurate updates are provided in a competitive market. They must be highly organized, detail-oriented, and able to multi-task in order to meet deadlines in a fast-paced environment, fulfill customer satisfaction and drive optimal results. Additional traits include teamwork and enthusiastic participation in Road Rebel culture. Think you have what it takes? Send us a Cover Letter & Resume. Bonus points for creativity!

What you'll do

Client Communications

• Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction.
• Communicate at a high level regarding all services and present options.
• Positive communications and problem solving with clients and Road Rebel team.
• Obsessive about accuracy and details of the trip, from itinerary through delivery.
• Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.
• Develop a trusted relationship with key accounts.
• Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.

Operational Proficiency

• Understand all forms of service requests for Air, Housing, and Ground Travel.
• Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance.
• Resolve any issues that may derail meeting itinerary delivery dates.
• Have hotel brand-specific knowledge and be able to recommend appropriate properties.
• Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed.
• Deliver white glove service and go above and beyond for client satisfaction.

Qualifications

• 3-5 years of professional experience in an client-serving role 

• Passion for building relationships and being part of a collaborative team

• Strong written and verbal communication skills 
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage multiple priorities.

• Bachelor's degree required 

• Experience in travel, logistics, GDS Sabre, or hospitality industry a plus
• Familiarity with Salesforce or other major CRM platforms a plus

Benefits

• Paid Time Off
• Health, Vision, Dental, and Life Insurance plans
• Retirement Plan (401k)
• Training & Development Opportunities

Schedule

• Full-time, Monday to Friday
• On Call as necessary

This position is fully remote. Candidates must be located in one of the following states below, and legally authorized to work. No sponsorships available for this position.

AZ, CA, CO, CT, FL, GA, KY, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, UT, VA

About Road Rebel Global

Road Rebel Global is the premier travel management company. We possess a long and proud history of serving the biggest names in the sports, entertainment, and corporate events industries. Our team of travel experts facilitate housing, freight, air, and ground transportation services. We provide the highest level of support to each client using our vendor leverage and unbeatable prices.