Account Manager
daniels-sharpsmart· Sales - Business Development
About this role
We are looking for an energetic Account Manager to take ownership of a crucial part of the New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.
The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.
Responsibilities
- Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
- Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
- Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
- Project Management and problem solving to drive outcomes inter-departmentally for the customer
- Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
- Be able to provide product expertise across our full service offering
- Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
- Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
- Ability to support new product installations or new program implementations at a customer site
- Support strategic customer meetings to communicate best practices, business results and successes
- Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
Requirements
- 5+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Frequently Asked Questions
What is the salary for the Account Manager role at daniels-sharpsmart?
The listed salary for this Account Manager position at daniels-sharpsmart is USD 90K–130K. This is an Full Time role.
Where is the Account Manager position at daniels-sharpsmart located?
This Account Manager role at daniels-sharpsmart is based in New York, NY, Rochester, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Manager role at daniels-sharpsmart full-time or part-time?
This is listed as a Full Time position. It is posted as a Account Manager role in the Sales - Business Development department at daniels-sharpsmart.
Which team or department does the Account Manager at daniels-sharpsmart belong to?
This Account Manager position is part of the Sales - Business Development department at daniels-sharpsmart. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at daniels-sharpsmart?
Click the "Apply Now" button on this page. You will be redirected to daniels-sharpsmart's official application portal hosted on lever where you can submit your application directly.
When was the Account Manager job at daniels-sharpsmart posted?
This Account Manager position at daniels-sharpsmart was posted on Oct 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
daniels-sharpsmart · 💰 USD 90K–130K
You'll be redirected to daniels-sharpsmart's official application page on Lever.