Account Manager

globalli· Revenue
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🌍 Remote📍 Remote - United States, United Kingdom, Canada

About this role

The Account Manager will manage a portfolio of clients within Globalli’s global payroll, EOR, and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.

This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.

Key Responsibilities

 

Client Relationship Management

  • Own a portfolio of client accounts as the primary point of contact
  • Build and maintain strong long-term client relationships to drive retention
  • Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
  • Act as the voice of the customer internally across product and operations teams

Account Growth & Retention

  • Identify and execute upsell and cross-sell opportunities
  • Drive account retention and manage churn risk proactively
  • Develop and execute structured account plans using standardized playbooks
  • Support renewal discussions and commercial continuity

Solution Delivery & Client Success

  • Understand client workforce and business needs
  • Recommend tailored solutions across payroll, compliance, and EOR services
  • Ensure clients are maximizing value from the Globalli platform
  • Support onboarding continuity and product adoption where needed

Account Performance & Reporting

  • Track account health, usage, and satisfaction metrics
  • Maintain accurate CRM records (HubSpot or equivalent)
  • Conduct regular business reviews with clients
  • Provide insights on risks, trends, and expansion opportunities

Cross-Functional Collaboration

  • Partner with Implementation, Product, Support, and Sales teams
  • Coordinate resolution of client issues and escalations
  • Share client feedback to support product and service improvements

Client Enablement & Support

  • Support client training and platform adoption
  • Assist with workflow optimization and best practices
  • Resolve issues in coordination with internal teams

 

Qualifications

  • 3–7+ years in Account Management, Customer Success, or Client Services
  • Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
  • Proven track record managing and growing B2B client relationships
  • Strong relationship management and client communication skills
  • Ability to manage multiple accounts in a fast-paced environment
  • Commercial acumen with a focus on retention and expansion
  • Strong problem-solving and proactive ownership mindset
  • Experience with CRM systems (HubSpot preferred)
  • Familiarity with payroll, global employment, or HR tech platforms is a plus
  • Comfortable working with account data and reporting metrics

 

Preferred Qualifications

  • Experience in high-growth SaaS or startup environments
  • Exposure to global payroll, EOR, or cross-border employment models
  • Multilingual capabilities

Frequently Asked Questions

Is the salary disclosed for the Account Manager position at globalli?
The salary for this Account Manager role at globalli is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager job at globalli remote?
Yes, this Account Manager position at globalli is remote, with team members based in Remote - United States, United Kingdom, Canada. You can work from home or anywhere in the supported regions.
Which team or department does the Account Manager at globalli belong to?
This Account Manager position is part of the Revenue department at globalli. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at globalli?
Click the "Apply Now" button on this page. You will be redirected to globalli's official application portal hosted on greenhouse where you can submit your application directly.
When was the Account Manager job at globalli posted?
This Account Manager position at globalli was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
globalli
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