Account Management AI Intern
About this role
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
Point C is seeking an Account Management Intern to join our Account Management team this summer/fall. You’ll work directly with Account Managers and client-facing teams to support broker and client relationships, prepare professional communications and deliverables, and help ensure clients are well-represented across all touchpoints. This is not a shadow-and-observe internship. You’ll have real ownership, real client exposure, and the opportunity to contribute directly to the experience our brokers and clients have with Point C. The internship is set for 10-12 weeks but may be extended based on business needs.
Primary Responsibilities:
- Support Account Managers in day-to-day client and broker relationship management, serving as a professional point of contact when needed
- Utilize AI tools to accelerate research and create more efficient processes
- Use AI to research client needs and industry trends to support account strategy and client conversations
- Incorporate AI tools into drafting and refining client communications to produce polished deliverables more effectively
- Prepare and assemble client-facing documents including presentations, slide decks, letters, summaries, and renewal materials
- Draft professional correspondence and communications on behalf of clients and the account management team
- Assist in organizing and preparing for client and broker meetings, including agenda development, materials preparation, and follow-up documentation
- Maintain accurate client records, track open items, and support follow-through on account management deliverables
- Represent Point C professionally in all written, verbal, and visual communications with a high standard for quality and presentation
Qualifications:
- Currently a Senior or Graduate student enrolled in a degree program in Business Administration, Marketing, Communications, Healthcare Administration, or a related field
- Strong written and verbal communication skills with a professional, polished presence
- Demonstrated ability to produce high-quality documents, presentations, and correspondence
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
- Ability to work independently, take initiative, and follow through on tasks with minimal supervision
- Comfort using AI tools (such as ChatGPT, Claude, Copilot, or similar) to research, draft, and refine professional content is a plus – we’re looking for someone who uses these tools thoughtfully, not just occasionally
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel
- Comfortable in a client-facing or relationship-oriented environment; professional demeanor in all interactions
- Prior exposure to healthcare, benefits, insurance, or TPA environments is a plus
- Experience supporting account management, sales, or client services functions is a plus
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
-
Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
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