Account Director
oliverseapac
Account Director
unlockhealth· Client Experience
About this role
Who You Are
As Director, Client Experience, you lead a portfolio of healthcare client partnerships and the Client Experience teams supporting them. You’ll guide integrated marketing plans, campaigns, and projects across multiple workstreams and lines of business, connecting client priorities with the expertise of our media, strategy, creative, content, digital, and analytics teams.
You understand what matters to healthcare leaders and translate their priorities into recommendations that move their business forward. You build lasting relationships with senior stakeholders, help teams navigate complex engagements, and ensure our work delivers on its promises.
Must be available and willing to travel for key meetings and in-person collaboration as needed.
What You’ll Do
- Lead a portfolio of client accounts of varying size and complexity, with accountability for client satisfaction, retention, growth, financial performance, and team development.
- Own client relationships and day-to-day communications, building trust with senior leaders and translating their business priorities into account strategies, integrated marketing plans, and actionable recommendations.
- Partner with cross-functional leaders to develop, present, and execute campaigns, media plans, creative production, SEO, website and content development, analytics, and other services that support client goals.
- Guide the Client Experience teams supporting your accounts, setting clear priorities, coaching team members, and providing actionable feedback that builds their skills and improves delivery.
- Oversee pricing, scopes, budgets, and billing; partner with Client Finance and CX leadership on revenue forecasting, financial performance, and account health.
- Work with project management to track timelines, milestones, and dependencies; use reporting and analytics to assess results and recommend adjustments to campaigns and ongoing work.
- Anticipate delivery, financial, and relationship risks; communicate tradeoffs clearly, resolve issues across client and internal teams, and escalate when needed.
- Develop organic growth plans and lead upsell and cross-sell opportunities, connecting client needs with Unlock’s capabilities and guiding proposals that expand the partnership.
- Contribute to new business pitches and agency growth efforts, explaining how Unlock’s services address prospective clients’ challenges.
- Stay informed about healthcare trends, competitors, and regulatory requirements that affect client priorities and marketing decisions.
What You Bring
- Bachelor’s degree in business, marketing, or a related field.
- 7+ years of experience in account management, client services, or a related field.
- Demonstrated ability to lead complex client accounts and integrated marketing engagements across multiple disciplines and workstreams.
- Track record of developing client strategies and presenting recommendations to senior stakeholders that support client goals.
- Proficiency in managing pricing, scopes, budgets, billing, and revenue forecasts to guide account decisions.
- Success developing account growth plans, retaining clients, and expanding partnerships.
- Background in leading and mentoring client service teams, coordinating cross-functional partners, and resolving delivery or relationship challenges.
- Ability to set expectations, navigate competing priorities, and explain recommendations and tradeoffs clearly to clients and internal teams.
- Healthcare industry knowledge and familiarity with Salesforce and/or Workfront are preferred.
Perks and Benefits
- Competitive Salary
- Health, dental, and vision benefit packages to fit a range of lifestyles
- Life, short- and long-term disability insurance paid 100% by the company
- FSA and HSA options
- 401(k) with a generous company match program
- Flexible paid time off (unlimited)
- Paid Parental Leave
- Hybrid and remote work schedules available
- Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
- Employee Referral Program
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Frequently Asked Questions
Is the salary disclosed for the Account Director position at unlockhealth?
The salary for this Account Director role at unlockhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Director position at unlockhealth located?
This Account Director role at unlockhealth is based in Chicago, Illinois, United States; Nashville, Tennessee, United States; New York, NY, USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Account Director at unlockhealth belong to?
This Account Director position is part of the Client Experience department at unlockhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Director position at unlockhealth?
Click the "Apply Now" button on this page. You will be redirected to unlockhealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the Account Director job at unlockhealth posted?
This Account Director position at unlockhealth was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Director
unlockhealth
You'll be redirected to unlockhealth's official application page on Greenhouse.