Account Administrator
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Account Administrator
culinagroup1· Customer Services
About this role
Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months.
Salary: £26,409 per annum.
Working hours: Monday-Friday, 8am-4pm.
As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.
Key Duties of an Account Administrator:
- Management of client queries and log issues with site accordingly.
- Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
- Management of client inbox, and respond to emails in a professional and timely manner.
- Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
- Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
- Managing back orders and accompanying Intraday calls and emails.
- Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
- Provide annual leave cover for the Account Executive and administration colleagues.
- General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
- Liaising with client key contact on a daily basis in an articulate and efficient manner.
Qualifications
- Previous administrative experience is desired.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work using own initiative.
- IT literate with knowledge surrounding MS Office.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
Additional Information
As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Frequently Asked Questions
Is the salary disclosed for the Account Administrator position at culinagroup1?
The salary for this Account Administrator role at culinagroup1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Administrator position at culinagroup1 located?
This Account Administrator role at culinagroup1 is based in Corby, Corby, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Administrator role at culinagroup1 full-time or part-time?
This is listed as a Full time position. It is posted as a Account Administrator role in the Customer Services department at culinagroup1.
Which team or department does the Account Administrator at culinagroup1 belong to?
This Account Administrator position is part of the Customer Services department at culinagroup1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Administrator position at culinagroup1?
Click the "Apply Now" button on this page. You will be redirected to culinagroup1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Account Administrator job at culinagroup1 posted?
This Account Administrator position at culinagroup1 was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Administrator
culinagroup1
You'll be redirected to culinagroup1's official application page on SmartRecruiters.