ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Group
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📍 Kolkata, West Bengal, India
Collections Management

About this role

ey Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets 

  • Minimize credit losses for portfolio
  • Drive higher resolution rates. 
  • Daily monitoring and regular reviews of delinquent portfolio 
  • Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

  • Monitor customer accounts, flagging likely cases of default or delayed payment 
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

  • Maintain all documentation     related  to  the     collections  process  in     accordance  with  internal     norms  and regulatory requirements              
  • Respond   to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers  
  • Participate in periodic audits of the collections teams

Customer escalations and complaints

  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Frequently Asked Questions

Is the salary disclosed for the ABHFL - Collections Manager - Recovery - Kolkata position at Aditya Birla Group?
The salary for this ABHFL - Collections Manager - Recovery - Kolkata role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ABHFL - Collections Manager - Recovery - Kolkata position at Aditya Birla Group located?
This ABHFL - Collections Manager - Recovery - Kolkata role at Aditya Birla Group is based in Kolkata, West Bengal, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the ABHFL - Collections Manager - Recovery - Kolkata position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the ABHFL - Collections Manager - Recovery - Kolkata job at Aditya Birla Group posted?
This ABHFL - Collections Manager - Recovery - Kolkata position at Aditya Birla Group was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
ABHFL - Collections Manager - Recovery - Kolkata
Aditya Birla Group
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