TSI - Patiala
Aditya Birla Group
ABHFL - Area Collections Manager - Front End - Noida
About this role
Key Result Areas
Supporting Actions
Achieve collections targets and financial goals for the area
- Monitor and Control delinquency and minimize credit losses for portfolio
- Drive higher resolution rates.
- Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
- Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
- Review, maintain control and minimize the cost incurred towards collections of dues.
- Daily monitoring and regular reviews of delinquent portfolio to make account level
Portfolio review and monitoring
- Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment
- Work with non-performing defaulting borrowers to create optimum recovery solutions
- Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Vendor Management
- Liaise with agencies to drive collections processes efficiently.
- Oversee selection processes for externa agencies
- Continuously monitor agency performance
- Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
Compliance and audit
- Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
- Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations
Customer escalations and complaints
- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
People Management
- Provide oversight and be a coach and mentor for the team
- Ensure regular functional & behavioral trainings of team members in collaboration with HR
- Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team
Frequently Asked Questions
Is the salary disclosed for the ABHFL - Area Collections Manager - Front End - Noida position at Aditya Birla Group?
The salary for this ABHFL - Area Collections Manager - Front End - Noida role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ABHFL - Area Collections Manager - Front End - Noida position at Aditya Birla Group located?
This ABHFL - Area Collections Manager - Front End - Noida role at Aditya Birla Group is based in Noida Sector, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the ABHFL - Area Collections Manager - Front End - Noida position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the ABHFL - Area Collections Manager - Front End - Noida job at Aditya Birla Group posted?
This ABHFL - Area Collections Manager - Front End - Noida position at Aditya Birla Group was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
ABHFL - Area Collections Manager - Front End - Noida
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.