ABHFL - Area Collections Manager - Front End - Indore

Job Context

Key Aspects:

• The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.
• To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance

Job Role 

• Manage the on-ground teams and agencies to ensure timely collection of cases across all buckets.
• Building and managing an engaged collections team that takes pride in their work.
• Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress.
• Implementation and management of all compliance, regulatory and other customer experience related norms during execution.
• Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.
• Undertake regular & timely team reviews to help increase engagement levels and improving upon performance. 
• Good negotiation skills to be personally able to convince delinquent customers to make payments on their overdue accounts.

Key Challenges

• Understanding and exposure to Home loan & LAP products Lending collections dynamics.
• Managing flow rates across buckets targeting month on month reduction of credit losses for respective region
• Secured lending has lot of legality involved from legal process to complete documentation 
• Getting information from customer which can be shared with risk team to take calls in future deals 
• Managing team and keeping them motivated and their moral high all the time 

Enabling Skill Sets & Qualifications

• Minimum 7-8-Yrs of experience in related field as Region In-charge/ location head. Exposure to Credit and other line function is desirable.
• Experience in managing outsourced agencies /vendors.
• Able to leverage legal tools to help improve collections efficiency
• An initiator with very high level of energy.
• Ability to conceptualize and effectively execute the various collections strategies
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.

Market understanding and collections/Fraud techniques.