2026 Seasonal Customer Experience Representative

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

Join our team in Sault Ste Marie, Canada, as a 2026 Seasonal Customer Experience Representative! This is a fixed-term seasonal position where you'll play a vital role in creating authentic and memorable experiences for our customers. You'll be the friendly face on our sales floor, helping to cultivate a warm, welcoming environment while supporting daily store operations. Your enthusiasm, attention to detail, and genuine commitment to customer satisfaction will directly contribute to our mission of delivering exceptional service and building lasting customer relationships.

• Engage warmly with customers on the sales floor, understanding their needs and curating personalized product recommendations
• Support daily store operations, including inventory cycle counts, stock replenishment, product returns, shelving, and processing incoming merchandise
• Create visually appealing and stimulating store displays using merchandising standards to enhance the customer experience
• Maintain a clean, organized, and welcoming store environment that reflects our brand values
• Demonstrate product knowledge and share compelling stories that connect customers to our brand
• Respond promptly and professionally to customer feedback and inquiries
• Collaborate with team members and leadership to identify opportunities for improving both employee and customer experiences
• Contribute actively to a safe and healthy work environment by prioritizing health and safety protocols
• Maintain flexibility and adaptability when assigned to various store areas and tasks
• Take ownership of personal development and provide constructive feedback to colleagues and the leadership team
• Work assigned shifts, which may include early mornings, evenings, weekends, and holidays as required

Qualifications

• Experience in specialty retail or a retail environment (preferred but not required)
• Demonstrated commitment to delivering exceptional customer and employee experiences
• Strong communication skills, both verbal and written
• Adaptability and flexibility with a genuine willingness to learn new skills and processes
• Ability to remain mobile on the sales floor for extended periods of time
• Physical capability to lift and move medium to large items, up to 40 pounds, using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, and early mornings as needed
• Problem-solving abilities and a proactive approach to addressing challenges
• Strong time management and organizational skills
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence
• Basic computer skills and familiarity with point-of-sale (POS) systems (preferred)
• Customer service orientation with a genuine desire to add value to every interaction

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.