2026-27 - Concierge Team Leader (Rusutsu)

Job Title: Concierge Team Leader

JOB DESCRIPTION

The Concierge Team Leader plays a key role in delivering exceptional guest experiences by leading and developing the concierge team. This position ensures personalized, high-quality service for all guests, including VIPs, while coordinating seamlessly with internal departments and local partners.

JOB OVERVIEW/RESPONSIBILITIES

Team Leadership & Training

• Lead, supervise, and motivate the concierge team to deliver world-class hospitality
• Train and mentor concierge staff to maintain service excellence

Guest Experience Management

• Arrange dining reservations, ski lessons, equipment rentals, and local activities
• Curate personalized guest experiences based on individual preferences

Local Knowledge & Information

• Stay up to date on local events, restaurants, and resort information
• Act as a local expert and trusted advisor for guests

Guest Feedback & Service Recovery

• Handle guest feedback and complaints professionally
• Ensure effective service recovery and guest satisfaction

VIP & Special Request Handling

• Assist VIP guests and manage special or sensitive requests with care and discretion

Operations & Emergency Support

• Maintain an organized and welcoming concierge desk and lobby area
• Support guests during emergencies or unexpected situations

Cross-Department Collaboration

• Coordinate closely with other departments to ensure a seamless guest experience

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Experience in luxury hospitality, guest services, or concierge-related roles
  • Supervisory or team-lead experience in hospitality or service environments
    
• Education and Qualification
  • Valid working visa in Japan
• Skills
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including weekends and holidays, according to shift schedules.
  • Strong problem-solving skills and ability to handle guest issues calmly
• Language Skills
  • Business level or above in English
• Competencies
  • Strong leadership and team management capability
  • Ability to perform under pressure in a fast-paced environment
  • High level of guest-centric mindset and service orientation
  • Excellent collaboration skills across departments
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience working in resort or winter tourism destinations
• Education and Qualification
  
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
  • Hospitality, tourism, or service-related education or certifications
• Skills
  • Advanced knowledge of local attractions, dining, and activities
  • Strong interest in winter tourism and resort operations
  • Familiarity with hotel reservation systems and concierge service platforms
    
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Ability to anticipate guest needs and deliver personalized experiences
  • Natural mentoring ability to develop team members

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/2/2026 - 3/30/2027
• Contract renewal: Applicable
• Reason of Renewal: 
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,500 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events