#1521 (Process Lead- Background Investigation (US)

Skills:

 

Education Qualifications
Bachelor’s degree in:
Business Administration / HR / Law / Criminology / Operations
Preferred:
MBA or relevant specialization in Operations / Compliance

 

Professional Certifications (Preferred)
FCRA Certification / Compliance Training (highly preferred)
HR Compliance / Background Screening certifications
Six Sigma / Process Improvement certifications (Green Belt preferred)

 

Required Skillset

 

Core Domain Skills
Strong knowledge of:
* Background screening lifecycle
* Consumer Reporting Agencies (CRA) operations
Expertise in:
* Criminal checks, employment verification, identity verification
Familiarity with:
* Vendor management & third-party screening tools

 

Compliance & Regulatory Knowledge
Deep understanding of:
* FCRA compliance (disclosures, consent, adverse action process)
* Candidate rights and dispute mechanisms
Awareness of:
* EEOC guidelines (Green Factors)
* Data privacy and audit requirements

 

Analytical & Decision Skills
Ability to:
* Interpret data and risk signals
* Balance analytics + judgment in decision-making
Strong problem-solving and root cause analysis skills

 

Process & Leadership Skills
* Process design and optimization
* Stakeholder management and influence
* Strong ownership and accountability mindset
* Ability to operate in ambiguous and high-risk environments

 

Key Responsibilities
1. Process Ownership & Improvement
Lead end-to-end background verification processes across:
Criminal checks, employment verification, education verification, identity checks
Identify operational inefficiencies and implement process improvements and automation
Drive SLA adherence, turnaround time (TAT), and quality metrics

 

2. Regulatory & Compliance Leadership
Ensure full compliance with:
FCRA (Fair Credit Reporting Act)
EEOC guidelines (Title VII)
State-specific laws (e.g., Ban-the-Box regulations)
Stay updated on evolving US compliance landscape
Translate regulatory changes into operational processes and controls

 

US background screening operates in a complex regulatory framework involving federal, state, and local laws, with high legal and financial risk for non-compliance

 

3. Decision Support & Risk Management
Evaluate risk signals in background reports
Support internal teams with compliance-driven decision-making frameworks
Establish audit trails and documentation standards

 

4. Stakeholder Management
Collaborate with:
Product teams
Operations
Compliance/legal teams
External vendors
Act as a bridge between business, compliance, and technology

 

5. Industry Benchmarking & Innovation
Bring best practices from companies like:
First Advantage (high-volume, compliance-driven screening)
HireRight / Sterling (global screening & automation)
Introduce:
Data-driven decision frameworks
Continuous monitoring models
Candidate experience improvements

 

6. Training & Institutionalization
Train teams on:
Compliance requirements
Process frameworks
Risk assessment
Build a culture of disciplined decision-making and accountability

 

Experience:

6–10 years of experience in background verification / screening domain
Minimum 2–3 years in a leadership / process ownership role
Experience working with or in:
* First Advantage / HireRight / Sterling / Checkr / equivalent
Exposure to:
* US market background screening processes
* High-volume screening operations