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Interactions

Customer Relationship Management (CRM) Software

Founded: 1995
Headquarters: 1000 Main St, Franklin, MA 02038, USA
Overview
Location
Massachusetts, United States
Headquarter
1000 Main St, Franklin, MA 02038, USA
No of Employees
1001-5000
Industry
Customer Relationship Management (CRM) Software
Company Type
Private Company
Founded
1995
CEO
Colby West
Codes
SIC Code 73,737 | NAICS Code 51,518
Annual Revenue
127 Million USD
Total Funding
$207.4M
Recent Funding Amount
$50M
No of Funding Rounds
10
Founders
Mike Iacobucci
Social Handles

Company overview

Founded in 2004 and headquartered in Franklin, Massachusetts, Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. Interactions delivers flexible products and solutions designed to meet the growing demand for unified, multichannel customer care. Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Employees by Level

C-Level

7

VP-Level

17

Director

55

Manager

94

Non-Manager

314

Top Contacts

507

Available Jobs at Interactions

Top C-suite Members of Company

Connect with key decision-makers at Interactions. View the C-suite executives and leadership team.

NameTitleContactAction
Michael IacobucciChief Executive Officerm****i@interactions.comShow details
Matthew MalekExecutive VP, Alliances Business Developmentm****k@interactions.comShow details
Jeri DonadeePresidentj****e@interactions.comShow details
Mary ClermontChief People Officerm****t@interactions.comShow details
Dan GiatrelisSenior VP, Salesd****s@interactions.comShow details
Candy DiggesSenior VP, Customer Successc****s@interactions.comShow details
Tara MitchellVice President, Sales Operations & Partnershit****l@interactions.comShow details
Bob DeHavenVice President, Salesb****n@interactions.comShow details
Tim WalshVice President, Salest****h@interactions.comShow details
Pauline SalleeControllerp****e@interactions.comShow details
Shanequa GrantSuccess Partners Vice President, Peoples****t@interactions.comShow details
Matthew MalekExecutive VP, Alliances Business Developmentm****k@interactions.comShow details
Dan GiatrelisSenior VP, Salesd****s@interactions.comShow details
Jeri DonadeePresidentj****e@interactions.comShow details
Srinivas BangaloreSenior Vice President of AI and Chief AI Offis****e@interactions.comShow details

Employees Contact

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Email formats

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Technology stack

RSS
Miscellaneous

Interactions uses RSS to enhance their digital capabilities and improve operational efficiency.

Open Graph
Miscellaneous

Interactions uses Open Graph to enhance their digital capabilities and improve operational efficiency.

HTTP/3
Miscellaneous

Interactions uses HTTP/3 to enhance their digital capabilities and improve operational efficiency.

Hotjar
Analytics

Interactions uses Hotjar to analyze user behavior on their website with heatmaps, session recordings, and surveys, enabling data-driven UX optimization and increased conversions.

Google Analytics
Analytics

Interactions uses Google Analytics to measure website traffic and user engagement, generating actionable insights for optimizing online performance and marketing campaigns.

Demandbase
Analytics

Interactions uses Demandbase to unify sales and marketing with an account-based strategy, identifying and engaging target accounts to personalize buyer experiences and accelerate revenue.

Hoefler&Co
Font scripts

Interactions uses Hoefler&Co to enhance their digital capabilities and improve operational efficiency.

Google Font API
Font scripts

Interactions uses Google Font API to easily embed a diverse range of high-quality fonts on its website, enhancing typography, branding, and user experience with robust performance.

jsDelivr
CDN

Interactions uses jsDelivr to rapidly serve web assets like JavaScript libraries and CSS frameworks from a global content delivery network, enhancing website speed, reliability, and ease of development.

cdnjs
CDN

Interactions uses cdnjs to enhance their digital capabilities and improve operational efficiency.

Cloudflare
CDN

Interactions uses Cloudflare to enhance the performance, security, and reliability of its web applications by leveraging a global network for content delivery, DDoS protection, and WAF services.

HubSpot
Marketing automation

Interactions uses HubSpot to unify its marketing, sales, and customer service efforts, leveraging an integrated CRM platform for enhanced customer experience and streamlined business growth.

Google Tag Manager
Tag managers

Interactions uses Google Tag Manager to efficiently deploy and manage website tracking tags, marketing pixels, and analytics scripts without direct code modifications, centralizing data collection and accelerating marketing and analytics initiatives.

Swiper
JavaScript libraries

Interactions uses Swiper to enhance their digital capabilities and improve operational efficiency.

Splide
JavaScript libraries

Interactions uses Splide to enhance their digital capabilities and improve operational efficiency.

Locomotive Scroll
JavaScript libraries

Interactions uses Locomotive Scroll to enhance their digital capabilities and improve operational efficiency.

Lenis
JavaScript libraries

Interactions uses Lenis to enhance their digital capabilities and improve operational efficiency.

jQuery Migrate
JavaScript libraries

Interactions uses jQuery Migrate to ensure backward compatibility and smooth upgrades to newer jQuery versions by restoring deprecated features and behaviors, preventing existing scripts from breaking and aiding in code modernization.

jQuery
JavaScript libraries

Interactions uses jQuery to simplify client-side scripting, enabling faster and more efficient manipulation of the HTML DOM, event handling, animation, and AJAX interactions across various web browsers.

AOS
JavaScript libraries

Interactions uses AOS to enhance their digital capabilities and improve operational efficiency.

HubSpot Cookie Policy Banner
Cookie compliance

Interactions uses HubSpot Cookie Policy Banner to enhance their digital capabilities and improve operational efficiency.

WP Engine
Hosting

Interactions uses WP Engine to power its WordPress websites with a high-performance, secure, and scalable managed hosting platform, leveraging developer tools and expert support for optimal site management and growth.

GSAP
JavaScript frameworks

Interactions uses GSAP to enhance their digital capabilities and improve operational efficiency.

PHP
Programming languages

Interactions uses PHP to develop dynamic, data-driven web applications and websites, leveraging its robust server-side scripting capabilities for powerful and scalable online experiences.

MySQL
Databases

Interactions uses MySQL to store, manage, and retrieve structured data efficiently and reliably, powering scalable web applications and critical business operations with robust data management capabilities.

WordPress
CMS

Interactions uses WordPress to enhance their digital capabilities and improve operational efficiency.

Frequently Asked Questions

What is the address of Interactions's headquarters?

Interactions is headquartered at 1000 Main St, Franklin, MA 02038, USA.

How can I contact Interactions by phone?

You can reach Interactions by calling their customer support number at +18884964684.

What is the official website for Interactions?

You can visit Interactions's official website at www.interactions.com.

How much revenue does Interactions generate?

Interactions reports an annual revenue of approximately 127 Million USD.

What is the SIC code for Interactions?

The Standard Industrial Classification (SIC) code for Interactions is 73,737.

What is the NAICS code for Interactions?

Interactions falls under the NAICS code 51,518.

How many people work at Interactions?

Interactions has a workforce of about 1001-5000 employees.

Which technologies are used by Interactions?

Interactions utilizes technologies like RSS, Open Graph, HTTP/3.

Who is the Chief Executive Officer (CEO) of Interactions?

The CEO of Interactions is Colby West.

How can I get in touch with Interactions?

To contact Interactions, call +18884964684 or visit their website at www.interactions.com

Is Interactions a publicly traded company?

No, Interactions is a private company.

How much total funding has Interactions secured so far?

To date, Interactions has raised $207.4M across 10 funding round(s).

Which industry is Interactions part of?

Interactions operates in the Customer Relationship Management (CRM) Software, Software Development & Design, Software industry.

Who are the main competitors of Interactions?

Key competitors of Interactions include Omilia, Conversica, Inbenta, Uniphore

Which companies has Interactions acquired?

Acquisitions by Interactions include Marlin Network, Pryority, Brand Connections, SkiView .

Who holds the CFO position at Interactions?

Matthew Malek serves as the Chief Financial Officer (CFO) at Interactions.

Where can I find Interactions on social media?

You can follow Interactions on Linkedin, Twitter, Facebook to stay updated with their latest news and services.

When did Interactions complete its most recent funding round?

Interactions latest funding round closed on Jun 29, 2022 with the amount of $50 Million

Who are the investors in Interactions?

Interactions is backed by 25 investors : Cross Atlantic Capital Partners, Sigma Partners, Updata Partners and Sigma Partners.
Interactions Jobs, Company Overview & Careers