Incontact
Software and Internet
Company overview
Incontact is a leading cloud-based contact center software provider based in Salt Lake City, Utah, United States. The company provides advanced contact center solutions that help businesses to improve customer engagement, reduce costs, and enhance operational efficiency. Its innovative solutions include omnichannel routing, automatic call distribution, interactive voice response, workforce optimization, and analytics. Incontact also offers a powerful platform that integrates with leading CRM systems and other enterprise applications. With over 20 years of experience, the company is trusted by more than 2,000 customers worldwide, ranging from small businesses to large enterprises. In 2016, it was acquired by NICE, a global leader in software solutions for customer service and analytics.
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Technology stack
Incontact uses Webpack to enhance their digital capabilities and improve operational efficiency.
Incontact uses ServiceNow to automate and streamline digital workflows across enterprise functions, improving operational efficiency, service management, and user experiences through a unified cloud platform.
Incontact uses Open Graph to enhance their digital capabilities and improve operational efficiency.
Incontact uses VWO to conduct A/B tests and personalize website experiences, enabling data-driven optimization of conversion rates and user journeys.
Incontact uses DoubleClick Floodlight to enhance their digital capabilities and improve operational efficiency.
Incontact uses Google Tag Manager to efficiently deploy and manage website tracking tags, marketing pixels, and analytics scripts without direct code modifications, centralizing data collection and accelerating marketing and analytics initiatives.
Incontact uses Swiper to enhance their digital capabilities and improve operational efficiency.
Incontact uses Priority Hints to enhance their digital capabilities and improve operational efficiency.
Incontact uses React to enhance their digital capabilities and improve operational efficiency.
Incontact uses Next.js to enhance their digital capabilities and improve operational efficiency.
Incontact uses Nginx to enhance their digital capabilities and improve operational efficiency.
Incontact uses BrightEdge to enhance their digital capabilities and improve operational efficiency.